From Alabama Power
When record-breaking cold temperatures and severe winter weather hit the state — such as Winter Storms Cora and Enzo — customers use more electricity than normal to raise the temperature in their homes, resulting in higher energy bills. With more winter weather expected this week, Alabama Power wants to connect customers with community partners that can help with winter bills as well as remind them about tools and resources the company has available to help monitor and manage their energy use.
It takes more energy to heat your home in the cold winter months than to cool it in the hot summer months. The greater the difference between the outdoor temperature and your thermostat setting, the harder your system must work. Typically, the average low in January across Alabama is around 36 degrees. In January 2025, the average low was 28 degrees, according to the National Weather Service.
Weather changes are beyond anyone’s control, but Alabama Power is committed to supporting customers experiencing temporary financial difficulties by connecting them with payment assistance programs and resources to help manage energy bills. The company also collaborates with numerous community partners to provide help to those who need it.
ProjectSHARE: A program administered by the Salvation Army, ProjectSHARE assists with the energy bills of low-income Alabamians who are age 60 or older and/or disabled. Customer interested should call 205.328.2420, select prompt 2.
Alabama Business Charitable (ABC) Trust: Funded and established by Alabama Power more than 30 years ago, the ABC Trust provides energy assistance throughout the year. To learn more about the ABC Trust, visit PowerofGood.com/ABC-Trust.
Special Needs Assistance Programs: We provide several programs for customers with special needs, including alternate payment dates for people who rely on monthly government checks. We also offer Braille and large-print bills as well as telecommunications services for the deaf.
Payment Arrangements are also available to Alabama Power customers who are temporarily unable to pay their power bill. Customers interested in setting up a payment arrangement or discussing their bill can contact the company through any of the following ways:
Online at www.AlabamaPower.com
In person, at a business office.
Customer Service at 1.800.245.2244 for residential customers or 1.888.430.5787 for business customers.
As a reminder, Alabama Power offers tools and resources to help customers establish more predictable power bills, even out the seasonal highs and lows of powering their homes and monitor and manage energy usage.
Home Energy Reports: By signing up for our free electronic Home Energy Report, customers receive a monthly email that gives a detailed breakdown of their energy consumption, highlights the areas in their home that use the most power, and offers personalized recommendations for saving.
My Power Usage: For a more real-time experience, customers can try the My Power Usage tool, which allows them to monitor their daily usage, set alerts, and more, helping them stay within their desired budget.
Budget Billing: And to make sure there are no surprises on their next bill, eligible customers can apply for Budget Billing, a billing program that levels out their payments to a similar amount each month, so you don’t end up with unexpected spikes in energy costs.
Residential Pricing and Rate Plans: Customers can also review Alabama Power’s pricing plans and rates to make sure they are signed up for the one that’s right for their family’s needs and budget.
Alabama Power Mobile App: The Alabama Power mobile app is available for download in either the App Store on iPhone or Google Play for Android devices. With the mobile app, customers can manage their accounts on-the-go and set alerts, monitor their energy usage and access their accounts. Learn more at www.AlabamaPower.com/MobileApp
When your electricity use rises, Alabama Power is here to help. The company wants to ensure that customers stay safe and warm while also keeping energy costs in check by connecting them with tools and resources to monitor and manage energy usage.
Customers can learn more about Alabama Power’s payment assistance programs, resources and community partners at www.AlabamaPower.com/PaymentAssistance
Additional information on how to save energy and money during winter weather, including tips and helpful resources, can be found at www.AlabamaPower.com/WinterBill
